Yesterday, a season ticket holder 'Ben' who is cancelling his tickets sent us the letter included with ticket invoices. Also attached to the letter were six 'exclusive' season ticket holder football cards (I doubt these will be like the '52 Mickey Mantle Topps Card). Players include: Jordan Shipley, Carson Palmer, Domata Peko, Leon Hall, Andrew Whitworth, and Jermaine Gresham.
Also included with the invoice was a coupon for $25 off a purchase of $50 or more in the pro shop. No popcorn vouchers this year, however.
The letter reads:
January 20, 2011
Dear Season Ticket Holder:
Let me simply say on behalf of all of our coaches, players, staff and ownership: thank you for your support. We know the 2010 season record failed to meet expectations but we are looking forward to an exciting 2011 season and the opportunity to have the success we believe we are capable of. We will continue working to improve the overall stadium in-game experience for you, your family and friends.
In 2010, we offered season ticket holders a chance to participate on a live teleconference call with Head Coach Marvin Lewis and our top picks after the NFL Draft and we plan to conduct another Fan Forum this year after the draft. We continue to offer reduced ticket prices to you (compared to single game buyers) for your season tickets, as well as offer discount specials for select single game tickets. We will continue to look for special opportunities for our season ticket holders in 2011.
We are not raising ticket prices for the 2011 season and have enclosed an invoice for the first 20% of your 2011 season tickets with a due date of Monday, February 28, 2011. The final ticket invoice wil be sent in the beginning of May with a Wednesday, June 1, 2011 due date. Understanding the challenges of these tough economic times, for the first time, we are offering the option of a formal payment plan (see enclosed invoice for more details).
A relocation form is also enclosed and should be completed and returned with payment of this invoice only if you have an interest in relocating. If you are satisfied with your current seats, no action is needed.
Finally, you will find enclosed a fact sheet to answer some frequently asked questions regarding your ticket renewal and the NFL's contract negoitations with our players and the potential lockout. We want to specifically point ou that if games are cancelled in 2011 due to a work stoppage, there will be a refund for all games not played.
We appreciate your support and want you back for a comeback season this year. Please call 513-621-TDTD if you have any questions regarding your account. Otherwise, we look forward to seeing you at Paul Brown Stadium in the fall for a great 2011 season.
Director of Sales & Public Affairs